1 00:00:00,870 --> 00:00:05,190 announcer: marketer of the Day episode 815 behavioral change, 2 00:00:05,220 --> 00:00:08,250 improve your marketing and grow revenue with Sean Doyle. 3 00:00:13,889 --> 00:00:16,199 Robert Plank: Hey, and welcome back to the marketer of the day 4 00:00:16,199 --> 00:00:20,219 podcast. We're here with Mr. Sean M. Doyle himself. His 5 00:00:20,219 --> 00:00:25,019 website is Sean M. doyle.com, and Fitz martin.com. He is the 6 00:00:25,019 --> 00:00:29,009 principal at Fitz Martin Inc, which is a leading consultancy 7 00:00:29,039 --> 00:00:32,639 focused on sales, marketing and management, sales and marketing 8 00:00:32,639 --> 00:00:37,289 technology services and revenue operations for b2b companies. 9 00:00:37,319 --> 00:00:41,069 Shawn and his team are focused on long term value creation 10 00:00:41,129 --> 00:00:44,879 through a sales first scientific approach to driving revenue. 11 00:00:44,909 --> 00:00:46,799 Shawn, nice to meet you glad to have you on. 12 00:00:47,309 --> 00:00:50,189 Unknown: I'm excited about me, that was a great introduction. 13 00:00:51,119 --> 00:00:51,869 It's like 14 00:00:51,990 --> 00:00:54,000 Robert Plank: on a resume, you put your best foot forward and 15 00:00:54,000 --> 00:00:57,510 you have like the 12 best things. And so hopefully, I 16 00:00:57,510 --> 00:00:59,940 think you can live up to your expectations. And so Jumping 17 00:00:59,940 --> 00:01:03,000 right in, there's so many things we could talk about. But what 18 00:01:03,000 --> 00:01:06,690 has you personally, Mr. Shawn, excited over the last six to 19 00:01:06,690 --> 00:01:09,960 nine months about your business about just some innovative 20 00:01:09,960 --> 00:01:10,950 stuff, what do you have 21 00:01:10,979 --> 00:01:15,359 Unknown: man, the rapid evolving of digital marketing 22 00:01:15,359 --> 00:01:19,979 technologies, particularly in pursuit of high value customers, 23 00:01:19,979 --> 00:01:23,519 so the way that we're able to go into a client, we're doing a 24 00:01:23,519 --> 00:01:28,109 turnaround right now helping a company $100 million ish company 25 00:01:28,289 --> 00:01:31,289 that's in rapid decline. And we're gonna be able to go in and 26 00:01:31,289 --> 00:01:34,229 just share with them we have shared with them, the ideas of 27 00:01:34,229 --> 00:01:37,829 give us your your top 150 prospects, the ones that will 28 00:01:37,829 --> 00:01:41,759 move the needle that will change your game, and will actually 29 00:01:41,759 --> 00:01:46,919 help you communicate digitally with them specifically, at each 30 00:01:46,919 --> 00:01:50,969 step in the sales cycle as is appropriate, deliver the right 31 00:01:50,969 --> 00:01:54,959 message at the right time. And, you know, the response is like, 32 00:01:55,169 --> 00:01:58,799 well, you mean like Google ads? Mike? No, no, like Google ads on 33 00:01:58,799 --> 00:02:02,789 steroids, like Google ads, done amazingly, like amazing sales 34 00:02:02,789 --> 00:02:05,849 support middle of the funnel work. And we've just been able 35 00:02:05,849 --> 00:02:09,509 to anchor into that in a way that we've never been able to 36 00:02:09,809 --> 00:02:13,679 help the client close a $250 million deal. We helped a 37 00:02:13,679 --> 00:02:18,149 client, close a some early stage, but lifetime value 38 00:02:18,149 --> 00:02:21,959 probably over probably over $100,000 A year kind of deals. 39 00:02:22,079 --> 00:02:24,839 So those are emerging middle market companies that are 40 00:02:24,839 --> 00:02:27,869 looking to use marketing and pull a lever in a way they've 41 00:02:27,869 --> 00:02:31,049 never been able to pull it before. We're able to do that in 42 00:02:31,049 --> 00:02:33,629 today's digital marketing environment. And it's really a 43 00:02:33,629 --> 00:02:37,319 sales environment. And it's just, it's just exciting that 44 00:02:37,349 --> 00:02:42,119 the advisory services work we're doing is just exploding and the 45 00:02:42,119 --> 00:02:44,849 work we're doing in revenue operations, that middle of the 46 00:02:44,849 --> 00:02:47,909 funnel, because I'm getting excited here, Robert, guess let 47 00:02:47,909 --> 00:02:53,249 me down, man. So I would just say this. People, if you've 48 00:02:53,249 --> 00:02:57,719 tried this marketing automation, you've tried some of these shiny 49 00:02:57,719 --> 00:03:00,929 objects over the last five years, and you're frustrated and 50 00:03:00,929 --> 00:03:03,869 don't think it works. It's not that it doesn't work. It's that 51 00:03:03,869 --> 00:03:07,049 there's one gap missing. And it's that middle of the funnel. 52 00:03:07,289 --> 00:03:11,369 And we've been able to come in and help people close the gap 53 00:03:11,369 --> 00:03:14,069 between that early stage marketing stuff, and that later 54 00:03:14,069 --> 00:03:17,339 stage sales stuff, and use marketing an incredibly 55 00:03:17,339 --> 00:03:21,209 effective way. So I were measured, it's measurable, we 56 00:03:21,209 --> 00:03:25,379 know we can return about $284 For every dollar people spend 57 00:03:25,379 --> 00:03:29,549 with us. So measurable return for anybody is exciting. You 58 00:03:29,549 --> 00:03:33,419 know, it's anyway, just exciting times. I love it. I'm an old 59 00:03:33,419 --> 00:03:37,349 man, this is like my third job in marketing, right? And I've 60 00:03:37,349 --> 00:03:40,829 been with one company for 30 years. It's we've just, it's 61 00:03:40,829 --> 00:03:41,339 exciting. 62 00:03:42,060 --> 00:03:44,670 Robert Plank: Well, I mean, I can I can feel your excitement 63 00:03:44,670 --> 00:03:47,460 through the computer screen. It's a great time to be alive. 64 00:03:47,460 --> 00:03:50,580 And so so a couple of things in there. So first of all, you said 65 00:03:50,790 --> 00:03:56,400 that you taught you focus on their top 150 customers. And I'm 66 00:03:56,430 --> 00:03:59,160 interested to because I already have a few ideas in my head 67 00:03:59,160 --> 00:04:03,090 about like things that you could be doing, like chasing them on 68 00:04:03,090 --> 00:04:05,910 LinkedIn, or calling them or snail mail, or I imagine there 69 00:04:05,910 --> 00:04:08,460 might be something like all of the above. But I mean, I'm just 70 00:04:08,460 --> 00:04:10,830 kind of like the brains going crazy with all these guesses. 71 00:04:11,010 --> 00:04:13,890 And that but even before jumping into that you keep mentioning 72 00:04:13,890 --> 00:04:17,220 this term, like middle of the funnel, and you say going from 73 00:04:17,310 --> 00:04:19,860 the something like you said, like the early marketing to the 74 00:04:19,860 --> 00:04:22,380 later sales stage or something along those lines. And so when 75 00:04:22,380 --> 00:04:25,200 we say middle of the funnel, what does that look like? 76 00:04:25,200 --> 00:04:28,020 Mechanically, like, what are the steps are the pieces there? 77 00:04:28,530 --> 00:04:32,520 Unknown: So a fair question. The science that we follow is the 78 00:04:32,520 --> 00:04:36,030 transtheoretical theorem of behavioral change, right? We 79 00:04:36,030 --> 00:04:39,120 call that cognitive marketing because I can't spell 80 00:04:39,120 --> 00:04:43,260 Transtheoretical also, the, I guess I could off to try it 81 00:04:43,260 --> 00:04:46,860 again. But it's really brilliant science. The science of change 82 00:04:46,890 --> 00:04:51,420 is just sales. The act of buying something is a change in your 83 00:04:51,420 --> 00:04:54,180 behavior. You used to do something one way now you're 84 00:04:54,180 --> 00:04:56,160 going to do it another way, right? You're going to buy from 85 00:04:56,160 --> 00:05:00,210 a new vendor, or you didn't ever you do anything at all and Now 86 00:05:00,210 --> 00:05:04,110 you're going to buy something to do just start something new, 87 00:05:04,110 --> 00:05:06,780 right? I never went to the gym. Now I'm going to go to the gym, 88 00:05:06,780 --> 00:05:10,290 it's a new behavior, where I used to use this product. Now 89 00:05:10,290 --> 00:05:13,320 I'm going to use that product. Now most of my work is in b2b, 90 00:05:13,650 --> 00:05:17,160 it's significant capital expenditures, multiple decision 91 00:05:17,160 --> 00:05:21,570 makers, elongated sales cycles. So when I'm talking about middle 92 00:05:21,570 --> 00:05:26,340 of the funnel, it the behavioral science says that there are in 93 00:05:26,340 --> 00:05:31,260 this steps to making a change. There's awareness kind of stuff, 94 00:05:31,260 --> 00:05:34,290 right? The science calls that pre contemplation. Every 95 00:05:34,290 --> 00:05:37,620 marketing firm, every agency I've ever met with, gets that 96 00:05:37,620 --> 00:05:40,830 stuff, you've probably done some of that stuff. You've you've 97 00:05:40,830 --> 00:05:43,830 built a website, you went to a trade show, you did an ad, like 98 00:05:43,830 --> 00:05:47,250 that's all that early stage stuff, then we think about sales 99 00:05:47,250 --> 00:05:51,030 coming in and closing deals, right. That's what in the 100 00:05:51,030 --> 00:05:54,270 behavioral science we would talk about. That's the exchange 101 00:05:54,270 --> 00:05:57,960 relationship, it's moving from action to exchange, like the 102 00:05:57,960 --> 00:06:01,920 idea of learning how to take a make a behavioral change, and 103 00:06:01,920 --> 00:06:05,010 make that change. And that's what sales is great at. So 104 00:06:05,010 --> 00:06:08,940 what's the middle of the funnel, that's the idea of somebody goes 105 00:06:08,940 --> 00:06:11,970 to your website, they learn a little bit, then they move into 106 00:06:11,970 --> 00:06:16,200 preparing to make the change. Now, when that preparation 107 00:06:16,200 --> 00:06:20,250 starts, that's middle of the funnel, that is a time when 108 00:06:20,370 --> 00:06:24,510 different processes a help people move forward. So the 109 00:06:24,510 --> 00:06:28,020 stuff that helped create awareness and get people to 110 00:06:28,020 --> 00:06:32,280 begin exploring this behavioral change, it no longer works with 111 00:06:32,280 --> 00:06:35,130 very few exceptions, at least, the emotional arousal, 112 00:06:35,130 --> 00:06:39,360 irrational reevaluation, the consciousness raising, that 113 00:06:39,360 --> 00:06:43,200 stuff doesn't help move people through to a deal. So now you've 114 00:06:43,200 --> 00:06:45,780 got to use different processes based on this behavioral 115 00:06:45,780 --> 00:06:48,930 science, we're able to emphatically and accurately and 116 00:06:48,930 --> 00:06:52,770 scientifically help people understand that now a helping 117 00:06:52,770 --> 00:06:55,230 relationship, let's get somebody to make a private commitment 118 00:06:55,230 --> 00:06:58,290 than a public commitment. Let's use countering techniques and 119 00:06:58,290 --> 00:07:02,250 environmental controls and small rewards for positive behavior. 120 00:07:02,340 --> 00:07:05,940 So those are the techniques that are middle of the funnel, that 121 00:07:05,940 --> 00:07:08,850 marketing should be able to come in. So okay, that's a ton of 122 00:07:08,850 --> 00:07:11,580 stuff. What did I mean? What did I mean by all that, right? So 123 00:07:11,610 --> 00:07:15,390 bottom line is, most of you listening have thought about 124 00:07:15,660 --> 00:07:19,740 marketing and sales as these two polarized things, the middle 125 00:07:19,740 --> 00:07:23,730 ground is the gold, that's the thing that's gonna help you make 126 00:07:23,730 --> 00:07:27,300 it work, the middle ground, the sales development reps, the 127 00:07:27,300 --> 00:07:30,300 business development reps, the intersection of marketing, the 128 00:07:30,300 --> 00:07:34,140 handoff of a lead from marketing and sales. That's the goal. And 129 00:07:34,140 --> 00:07:38,190 that's the frontier that's being uncovered right now, that's 130 00:07:38,190 --> 00:07:42,120 really yielding the most return. So that middle of the funnel is 131 00:07:42,120 --> 00:07:45,780 probably simply said, it's that thing that happens after 132 00:07:45,780 --> 00:07:49,500 marketing owns it, and before sales owns it. That's where I'd 133 00:07:49,500 --> 00:07:52,470 spend my money. That's where I'm saying to our clients spend your 134 00:07:52,470 --> 00:07:56,190 money and make that work very well. So to your set, your first 135 00:07:56,190 --> 00:08:00,810 point, Robert, these 150 prospects, we call it selling 136 00:08:00,810 --> 00:08:04,860 backwards. So instead of going out and ginning up, hey, there's 137 00:08:04,860 --> 00:08:08,220 10,000 people that might buy from us, and then ginning up a 138 00:08:08,220 --> 00:08:10,680 group, and then that group gets smaller, and then that group 139 00:08:10,680 --> 00:08:13,560 gets smaller and, you know, kind of a traditional old school 140 00:08:13,560 --> 00:08:18,180 funnel thinking, instead of that, why don't we just invest 141 00:08:18,210 --> 00:08:22,800 all of our money in the 150 people who we know would make a 142 00:08:22,800 --> 00:08:25,830 difference, instead of talking about lead quality and spending 143 00:08:25,830 --> 00:08:29,100 money on more awareness and, and get, let's just focus our 144 00:08:29,100 --> 00:08:32,640 communications on the people that matter. And then in 145 00:08:32,640 --> 00:08:36,990 addition to that, let's focus the messaging so specifically, 146 00:08:37,440 --> 00:08:40,260 that I guess a sales guy would probably call this hunting 147 00:08:40,260 --> 00:08:44,640 elephants. It's kind of an old school phrase, right? Well, 148 00:08:44,640 --> 00:08:48,510 let's build we're building websites, not just to share the 149 00:08:48,510 --> 00:08:52,350 story of a product or a service. We're building websites. For 150 00:08:52,350 --> 00:08:56,760 example, we've got a company that wants to sell to Komatsu. 151 00:08:56,880 --> 00:09:00,090 Big, everybody knows Komatsu, right, Caterpillar come out to 152 00:09:00,120 --> 00:09:04,110 John Deere, those big companies. Well, if we go after these if 153 00:09:04,110 --> 00:09:07,080 they follow our advice, and we go after these three companies, 154 00:09:07,500 --> 00:09:10,050 then we're gonna build a website for John Deere website for 155 00:09:10,050 --> 00:09:12,810 Komatsu and a website for Caterpillar to see and we're 156 00:09:12,810 --> 00:09:18,810 gonna drive the traffic from those those sources to web pages 157 00:09:18,990 --> 00:09:23,070 that are built to give specific features benefits, strategic 158 00:09:23,070 --> 00:09:26,640 advantages that our client has, that caterpillar would care 159 00:09:26,640 --> 00:09:29,550 about, or that John Deere would caterpillar that would care 160 00:09:29,550 --> 00:09:33,030 about so we're going to talk to sales, right? It's sales job to 161 00:09:33,030 --> 00:09:36,990 have business intelligence to know here's the three things 162 00:09:37,230 --> 00:09:39,570 that they're talking about a caterpillar just in time 163 00:09:39,570 --> 00:09:45,330 inventory, finance problem and the quality of materials. Well, 164 00:09:45,330 --> 00:09:47,970 we can build a website around the weaknesses, the strategic 165 00:09:47,970 --> 00:09:52,260 weaknesses of our competitors now, right so we can sell and 166 00:09:52,260 --> 00:09:55,710 Caterpillar can see your company through the lens of what they 167 00:09:55,710 --> 00:10:00,330 care about, not through the lens of what you as a manager. Facts 168 00:10:00,360 --> 00:10:03,840 are care about. And this works in real estate, it works in 169 00:10:03,840 --> 00:10:07,050 serve any kind of services, it works. It's flipping it. So 170 00:10:07,050 --> 00:10:09,660 we're selling backwards, we're selling from the people in your 171 00:10:09,660 --> 00:10:14,250 database that are closest to a deal. And once you do that, then 172 00:10:14,250 --> 00:10:17,670 move back and try to fix that middle of the funnel, then go 173 00:10:17,670 --> 00:10:21,600 back earlier stage, then all the way back to awareness. 90% of 174 00:10:21,600 --> 00:10:24,570 the people out there start by creating awareness, and then 175 00:10:24,570 --> 00:10:27,420 they get frustrated, because you've got so much work to do. 176 00:10:27,540 --> 00:10:32,070 And it takes so long to happen. Now, again, context, Robert, I 177 00:10:32,070 --> 00:10:36,000 do b2b, large capex emerging middle market companies. I don't 178 00:10:36,000 --> 00:10:39,780 know if this works sell on a can of Coca Cola or not. But this 179 00:10:39,780 --> 00:10:43,530 works for those bigger companies as big exchange relationships, 180 00:10:43,770 --> 00:10:48,210 which I would include services and, and high, highly considered 181 00:10:48,210 --> 00:10:52,410 consumer goods would fit into this category as well. So wow, 182 00:10:52,440 --> 00:10:53,580 okay, you got me excited again? 183 00:10:54,210 --> 00:10:57,240 Robert Plank: Well, just by you talking about and, and so like, 184 00:10:57,240 --> 00:11:01,410 there's a lot to follow there. But it seems like with this, 185 00:11:01,440 --> 00:11:03,840 this strategy, it seems like there's a lot less guessing, 186 00:11:03,870 --> 00:11:06,870 because you said like the old school way of doing it that way, 187 00:11:06,870 --> 00:11:09,480 that's just like throwing throwing stuff at the wall as 188 00:11:09,480 --> 00:11:12,300 you start with 10,000 and see how they funnel down. And it 189 00:11:12,300 --> 00:11:15,450 seems to me like it's so much guessing I like every stage 190 00:11:15,450 --> 00:11:18,390 there. And it seems like just a matter of setting some things up 191 00:11:18,390 --> 00:11:21,480 and just seeing who falls out seeing who gets through your 192 00:11:21,480 --> 00:11:26,550 maze and who doesn't versus your, your, your idea here of 193 00:11:26,940 --> 00:11:30,600 the top 150. And kind of like you said, hunting the elephants 194 00:11:30,600 --> 00:11:33,180 in going out and figure out what they want, it seems a lot more 195 00:11:33,180 --> 00:11:36,420 logical. And it seems a lot more like you'd be likely to to 196 00:11:36,420 --> 00:11:39,270 actually finish because as opposed to like setting up all 197 00:11:39,270 --> 00:11:41,760 these steps of the funnel and getting stuck or wondering why 198 00:11:41,760 --> 00:11:44,520 it's not working, that seems really frustrating versus 199 00:11:44,580 --> 00:11:47,370 actually thinking things through. And I mean, what a 200 00:11:47,370 --> 00:11:50,910 concept, figuring out what they need, and then selling it back 201 00:11:50,910 --> 00:11:53,940 to them. I like that a lot. And then so Oh, go ahead. 202 00:11:54,450 --> 00:11:57,420 Unknown: I'm 90% sure you're from California. And I'm 90% 203 00:11:57,420 --> 00:12:01,200 sure Walt Disney was the one who said, figure out what the people 204 00:12:01,200 --> 00:12:04,980 want and build it for them. Right? Yeah, what, uh, concepts, 205 00:12:05,070 --> 00:12:08,190 it seems to work pretty well. Yeah, just think that the more 206 00:12:08,190 --> 00:12:12,990 you Jin, the more generic things get, the less effective they 207 00:12:12,990 --> 00:12:18,240 are. So if I've got to give a message to 10,000 people, I've 208 00:12:18,240 --> 00:12:23,640 got to give a relatively generic message to try to engage a chunk 209 00:12:23,640 --> 00:12:30,060 of them. The irony is, the more specific I get, I do exclude 210 00:12:30,060 --> 00:12:33,150 more people from the conversation. But I can engage 211 00:12:33,150 --> 00:12:37,290 them more deeply. So the inverse of that is, go back to 212 00:12:37,290 --> 00:12:40,860 caterpillar. If I know the three problems, that caterpillar that 213 00:12:40,860 --> 00:12:45,600 my company can sell into, that will help. Why would I not have 214 00:12:45,600 --> 00:12:49,110 the conversation around those three pain points. And pain 215 00:12:49,110 --> 00:12:52,560 points are also from you Cal Berkeley, we follow some 216 00:12:52,560 --> 00:12:55,350 behavioral science that talks about everybody has personal 217 00:12:55,350 --> 00:12:58,710 pain, everybody has strategic pain, everybody has financial 218 00:12:58,710 --> 00:13:01,830 pain. So if you look at that framework, and make sure your 219 00:13:01,830 --> 00:13:05,220 sales and marketing is addressing the financial, 220 00:13:05,220 --> 00:13:08,520 strategic and personal pains of the person, you're trying to 221 00:13:08,520 --> 00:13:11,820 help with the behavioral change, and I use the word help not 222 00:13:11,820 --> 00:13:14,910 sell. If you're going to help that person change to a better 223 00:13:14,910 --> 00:13:18,990 solution, then you should know the strategic financial and 224 00:13:18,990 --> 00:13:22,860 personal pains. And then that should be the messaging. I mean, 225 00:13:22,860 --> 00:13:28,200 think, think about like, let's let's start over. If you're on a 226 00:13:28,200 --> 00:13:31,140 date with a significant other, and you're sitting at the table 227 00:13:31,140 --> 00:13:36,450 at your meal and and enjoying a conversation, do you start with 228 00:13:36,450 --> 00:13:40,890 these big, big, big, huge claims that are broad and generic, like 229 00:13:40,890 --> 00:13:45,870 about the human race? Or do you start by asking the person 230 00:13:45,870 --> 00:13:49,590 questions, and then you hear them answer. And you hear what 231 00:13:49,590 --> 00:13:52,500 they say, and you go, Okay, I just learned a little bit about 232 00:13:52,500 --> 00:13:56,910 that person. Maybe I can lean into that. And let's talk about 233 00:13:56,910 --> 00:14:00,270 that. If I know anything about it, or if I don't know anything 234 00:14:00,270 --> 00:14:03,480 about it, and I'm a decent human being. I'm going to say that's 235 00:14:03,480 --> 00:14:05,760 fabulous. Tell me more about that. I don't know anything 236 00:14:05,760 --> 00:14:10,230 about that. You know, I mean, you have a conversation with 237 00:14:10,230 --> 00:14:13,980 significant others in your lives around irrelevant, narrow, tight 238 00:14:13,980 --> 00:14:17,970 focuses. Because that's that's what a conversation is, right? 239 00:14:18,510 --> 00:14:23,280 If I just go walk in to a date with a significant other, and I 240 00:14:23,280 --> 00:14:25,890 say, Well, I'm just going to spend some time talking to you 241 00:14:25,890 --> 00:14:28,800 generically about me if you'll just sit there and enjoy your 242 00:14:28,800 --> 00:14:34,560 water and wine and your meal while I punt on about me, me and 243 00:14:34,560 --> 00:14:37,680 me. Am I ever gonna have a second day? 244 00:14:38,700 --> 00:14:40,950 Robert Plank: Now you're basically you're in person 245 00:14:40,950 --> 00:14:43,500 spamming them. You're just saying the same thing for 246 00:14:43,500 --> 00:14:45,840 everyone. There's no customization. There's no back 247 00:14:45,840 --> 00:14:47,730 and forth. Who wants that? 248 00:14:48,120 --> 00:14:51,150 Unknown: One of my favorite co workers always says when people 249 00:14:51,150 --> 00:14:54,450 talk to themselves, we say they're crazy. When marketers 250 00:14:54,450 --> 00:14:58,410 talk to themselves and about themselves. When businesses I've 251 00:14:58,410 --> 00:15:00,990 ruined the punch line when Businesses talk about 252 00:15:00,990 --> 00:15:04,710 themselves. We call it marketing. Right? So, so yeah, 253 00:15:04,710 --> 00:15:08,520 quit talking about yourself talk about their needs. And you asked 254 00:15:08,520 --> 00:15:11,580 what's exciting digital marketing today, that's such a 255 00:15:11,580 --> 00:15:15,540 generic phrase I know. But marketing today, through many 256 00:15:15,540 --> 00:15:18,930 digital tools is incredibly personable, and clear and 257 00:15:18,960 --> 00:15:23,520 incredibly relevant, and incredibly sales driven. So 258 00:15:23,520 --> 00:15:26,250 here's the test. Here's an easy test for your listeners, when's 259 00:15:26,250 --> 00:15:29,250 the last time your marketing team and your sales team got 260 00:15:29,250 --> 00:15:33,420 together to work on a deal? Now, I suggest your answer is 261 00:15:33,420 --> 00:15:37,050 probably not anytime that you can even remember. And I'm not 262 00:15:37,050 --> 00:15:41,700 talking about, hey, the website had 3000 visitors and we got 120 263 00:15:41,700 --> 00:15:45,750 leads. That's not a meeting I'm talking about, hey, we got this 264 00:15:45,750 --> 00:15:49,920 deal. It's late stage, how can you support us said sales or 265 00:15:49,920 --> 00:15:53,130 marketing saying, Hey, here's two or three tools that we've 266 00:15:53,130 --> 00:15:56,220 designed that are designed to help you with late stage 267 00:15:56,220 --> 00:15:59,580 problems that your customer needs? And what if, hey, what if 268 00:15:59,580 --> 00:16:03,570 we build you a webpage for this deal? You know, when's that 269 00:16:03,570 --> 00:16:07,590 happening? So I think an easy test of your agency or an easy 270 00:16:07,590 --> 00:16:11,430 test of your marketing, leadership is How involved are 271 00:16:11,430 --> 00:16:15,390 they late stage with sales. And it's common to see very little 272 00:16:15,390 --> 00:16:19,440 dialogue there. And it's also common, if you talk to sales to 273 00:16:19,440 --> 00:16:22,590 say, for them to say rhetorically or in some way or 274 00:16:22,590 --> 00:16:26,220 another. No, I don't let marketing in on that. Because 275 00:16:26,430 --> 00:16:31,170 you've designed my compensation. So I don't get paid, unless I 276 00:16:31,170 --> 00:16:34,800 close the deal. And those people don't know what I'm doing. They 277 00:16:34,800 --> 00:16:38,760 don't understand closing deals. Well, rhetorically, that's what 278 00:16:38,760 --> 00:16:41,040 they're saying when they say no, we don't talk to marketing, I 279 00:16:41,040 --> 00:16:44,580 got it. I got it. I don't, I don't want your help. I don't 280 00:16:44,580 --> 00:16:47,370 need your help. Right. So if marketing doesn't know how to 281 00:16:47,370 --> 00:16:50,490 close late stage, if they're not formed late stage as your 282 00:16:50,490 --> 00:16:53,670 marketing team or leadership, ever done sales training to 283 00:16:53,670 --> 00:16:56,970 learn how to close deals, I mean, the book that I've based 284 00:16:56,970 --> 00:17:02,040 my career on the last 15 years is not even my book, I'm gonna 285 00:17:02,040 --> 00:17:06,510 pumps somebody else's book here. It's changing for good. I mean, 286 00:17:06,510 --> 00:17:11,070 read the book changing for good. And getting used copy on eBay. 287 00:17:11,070 --> 00:17:14,430 It's great book. It's, it's technical. And it's but it's all 288 00:17:14,430 --> 00:17:17,700 about how behavioral changes that how behavior changes. And 289 00:17:17,700 --> 00:17:20,880 then from that, you can learn how to impact late stage change, 290 00:17:21,240 --> 00:17:25,410 otherwise called sales, right? So it's, it's a, I mean, learn, 291 00:17:25,470 --> 00:17:27,900 learn, learn, be curious. 292 00:17:28,800 --> 00:17:31,320 Robert Plank: I mean, Curiosity is is great, especially in this 293 00:17:31,320 --> 00:17:34,320 case, where like, I know that you have your niche, you're very 294 00:17:34,320 --> 00:17:38,400 b2b focused, and, and it follows some of what you said and a lot 295 00:17:38,400 --> 00:17:40,500 of what you said, but then some of the people who are listening 296 00:17:40,500 --> 00:17:43,860 may not be 100% dialed in to your niche. But even if they 297 00:17:43,860 --> 00:17:47,220 aren't, a lot of these marketing principles that you're talking 298 00:17:47,220 --> 00:17:50,760 about, still apply. Even like with the like Mark marketing and 299 00:17:50,760 --> 00:17:53,790 sales talking to each other, even if it's only a few people, 300 00:17:53,850 --> 00:17:56,220 that's still important. And even some of the things you're 301 00:17:56,220 --> 00:17:59,760 talking about, like, like building a website to close 302 00:17:59,760 --> 00:18:02,310 deal. You mentioned that and like, I mean, that's, that's 303 00:18:02,430 --> 00:18:05,640 right there. That's an old technique that I used to do 10 304 00:18:05,640 --> 00:18:08,490 years ago used to make individual web pages for 305 00:18:08,490 --> 00:18:11,970 individual people for these $1,000 courses. And it would 306 00:18:11,970 --> 00:18:14,430 work again and again. And it's one of those things where it was 307 00:18:14,430 --> 00:18:17,190 such a good idea, I stopped doing it. And then about two 308 00:18:17,190 --> 00:18:20,190 months ago, I started doing it again again. And as you're doing 309 00:18:20,190 --> 00:18:22,650 it as you're cranking out the web pages, or even like 310 00:18:22,650 --> 00:18:24,900 delegating and making all the instructions and checking the 311 00:18:24,900 --> 00:18:28,890 work either way, it's a bore, or a bore or bear or whatever you 312 00:18:28,890 --> 00:18:31,650 call it, it's it's a hassle. But then when it starts to pay off 313 00:18:31,680 --> 00:18:35,010 in little bits, like just doing the legwork and focus, like you 314 00:18:35,010 --> 00:18:38,070 said, even focusing on this top customers, there's just some of 315 00:18:38,070 --> 00:18:41,580 these techniques that are super simple, but yet no one wants to 316 00:18:41,580 --> 00:18:45,150 do it. And so even if that some of these things don't exactly 317 00:18:45,150 --> 00:18:48,840 100% fit or apply to our own niche or business, like the 318 00:18:48,840 --> 00:18:51,210 general principles are still super helpful. 319 00:18:51,600 --> 00:18:55,470 Unknown: So put your CEO hat on Robert, and I'm going to play 320 00:18:55,470 --> 00:18:59,310 the role of the marketing guy. Hey, Robert, I'm going to spend 321 00:18:59,310 --> 00:19:04,080 $7,000 And I'm gonna stand up a deal page for one of our 322 00:19:04,080 --> 00:19:06,540 prospects. How do you feel about that? 323 00:19:07,170 --> 00:19:09,990 Robert Plank: I don't like the $7,000. That's crazy. 324 00:19:10,620 --> 00:19:14,280 Unknown: Okay, now I'm an SVP of sales. Hey, Robert, I gotta fly 325 00:19:14,280 --> 00:19:17,880 out to Cali. I'm gonna go with my lead on this deal. It's gonna 326 00:19:17,880 --> 00:19:21,060 be two of us. We're going to take the flight out flight back 327 00:19:21,060 --> 00:19:25,770 hotel rooms, probably going to cost $6,000 But I 7000 Navy 328 00:19:25,770 --> 00:19:30,990 $8,000. But I've got an audience with the decision makers. You're 329 00:19:30,990 --> 00:19:31,920 good with that? Right? 330 00:19:32,640 --> 00:19:34,650 Robert Plank: If you have an audience, that's better. 331 00:19:35,310 --> 00:19:40,230 Unknown: Yeah, you'd send me right. But the first idea is an 332 00:19:40,230 --> 00:19:44,040 idea that could get in front of your CFO, the CFO of the 333 00:19:44,040 --> 00:19:47,970 prospect, the CEO, the SVP of sales, procurement, research and 334 00:19:47,970 --> 00:19:51,030 insights, middle level, mid level decision makers, 335 00:19:51,030 --> 00:19:55,260 influencers, others, and it's an asset that you can then adopt 336 00:19:55,290 --> 00:19:59,220 later to your next deal. And you just have to change your 337 00:19:59,220 --> 00:20:04,860 messaging. So So, we're usually pretty quick to send sales on a 338 00:20:04,890 --> 00:20:08,760 long trip, or even an overseas trip, where we're easily into 339 00:20:08,760 --> 00:20:12,810 the 10s of 1000s. But marketing spending 7k on a deal page is 340 00:20:12,810 --> 00:20:16,020 usually refused. So it's just going to take executive 341 00:20:16,020 --> 00:20:19,470 leadership rethinking the building of assets and is going 342 00:20:19,470 --> 00:20:23,160 to take sales trusting now do you still do trusting that 343 00:20:23,160 --> 00:20:25,800 marketing knows what they're doing. And in fact, trusting 344 00:20:26,190 --> 00:20:29,370 only comes after evidence, right. So if you're a marketer, 345 00:20:29,370 --> 00:20:32,550 listening to this, get that book and understand late stage sales 346 00:20:32,550 --> 00:20:38,370 better, get changing for good or all interpreted for you can come 347 00:20:38,370 --> 00:20:43,380 to fits Martin's website fits martin.com or Sean M doyle.com. 348 00:20:43,500 --> 00:20:46,320 There's some free videos on there. And I'll it's the 349 00:20:46,320 --> 00:20:51,810 interpreted version, or go to Amazon and buy shift, sh IFT. 350 00:20:51,840 --> 00:20:55,200 And it's a book I wrote for executives, who are in charge of 351 00:20:55,200 --> 00:20:58,350 marketing, but not trained for the task, and it gives you a 352 00:20:58,350 --> 00:21:01,380 couple chapters of it. That was my shameless plug for my own 353 00:21:01,380 --> 00:21:07,020 book. The but it gives you a broken down understanding of 354 00:21:07,020 --> 00:21:09,030 this, you don't have to interpret it, but no matter how 355 00:21:09,030 --> 00:21:12,930 you do it, think about that. And executives think about investing 356 00:21:12,930 --> 00:21:16,440 in marketing and late stage manners if your marketing team 357 00:21:16,440 --> 00:21:19,860 can, can deliver on understanding what that is they 358 00:21:19,860 --> 00:21:22,050 should be doing. It'll pay off. 359 00:21:22,650 --> 00:21:24,870 Robert Plank: Well, fantastic. What we're all about shameless 360 00:21:24,870 --> 00:21:27,690 plugs here and as many as possible. So we said Fitz 361 00:21:27,690 --> 00:21:33,150 martin.com, Sean M. doyle.com. And something you said in there 362 00:21:33,150 --> 00:21:36,780 in that last little answer was something that hit me was this 363 00:21:36,780 --> 00:21:40,410 idea of, you know, sometimes when you have like a plan, or 364 00:21:40,410 --> 00:21:43,170 people working together or trying something new, it can 365 00:21:43,170 --> 00:21:46,650 always be, like difficult or awkward at first. But once you 366 00:21:46,650 --> 00:21:50,190 have that template, whatever the template is, which might, it's 367 00:21:50,190 --> 00:21:53,730 might be, you know, get this room together and get this 368 00:21:53,730 --> 00:21:56,190 audience and fly down there. Like it's always awkward at 369 00:21:56,190 --> 00:21:58,980 first. But if you've done it before, if you know the steps 370 00:21:59,010 --> 00:22:02,520 before, in whatever context and whatever decade and whatever 371 00:22:02,520 --> 00:22:05,880 technology you're using, just clone the template again, and 372 00:22:05,880 --> 00:22:09,150 then it's way less awkward. It's way less scary the next time. 373 00:22:09,150 --> 00:22:11,940 And that's just one of those. That's what hit me when you're 374 00:22:11,940 --> 00:22:14,910 explaining some of that. And I want to make sure that in this 375 00:22:14,910 --> 00:22:18,420 last few minutes of our conversation here that we talk 376 00:22:18,420 --> 00:22:20,820 about this book shipped because before we started recording, I 377 00:22:20,820 --> 00:22:23,550 said, I know nothing about it, I just know it's a bright red 378 00:22:23,550 --> 00:22:26,640 cover. And I've seen it in some retargeting ad or something. So 379 00:22:26,730 --> 00:22:30,270 I'm curious if someone says what the heck is shift, if I know 380 00:22:30,270 --> 00:22:33,420 nothing about it and watch it or read it. Tell me about shifts. 381 00:22:34,080 --> 00:22:37,050 Unknown: So I mentioned I'm old, right? So I've had done about 382 00:22:37,050 --> 00:22:42,660 5000 engagements over a 30 year career. And one thing I've seen 383 00:22:42,660 --> 00:22:47,520 consistently is people put in charge of marketing CEOs who 384 00:22:47,520 --> 00:22:52,590 came up through maybe finance or maybe sales or other avenues. 385 00:22:52,860 --> 00:22:56,340 And they're now in charge of the company. And they've never been 386 00:22:56,340 --> 00:23:00,510 trained to do marketing, they've never understood marketing, or 387 00:23:00,510 --> 00:23:04,200 maybe even never been around a good marketer. And the net 388 00:23:04,200 --> 00:23:07,770 result is marketing is undervalued. So typically, when 389 00:23:07,770 --> 00:23:12,870 I do advisory services, the lever I can pull is marketing to 390 00:23:12,870 --> 00:23:15,540 deliver the most performance that they didn't have before. 391 00:23:15,720 --> 00:23:18,150 Because most people know how to do finance Well, or they've got 392 00:23:18,150 --> 00:23:21,960 an accountant that gets him to do that. Well. Most people know 393 00:23:21,960 --> 00:23:25,080 how to manufacture their or do services or deliver their 394 00:23:25,080 --> 00:23:28,710 services? Well, most people don't know all the different 395 00:23:28,710 --> 00:23:31,560 functions of business, right? Most people are pretty schooled 396 00:23:31,560 --> 00:23:36,090 in that HR risk management cetera cetera. Marketing is this 397 00:23:36,150 --> 00:23:40,560 obtuse thing. And it's not soft science. It is hard science man. 398 00:23:40,800 --> 00:23:44,580 So cognitive marketing is the transtheoretical theorem of 399 00:23:44,580 --> 00:23:49,440 behavioral change, built for marketing, get that book and 400 00:23:49,440 --> 00:23:55,320 then shift his 19 specific ideas for the executive in charge of 401 00:23:55,320 --> 00:23:59,790 marketing, but not trained for that task. And it will help you 402 00:23:59,790 --> 00:24:03,960 it'll give you practical 19 practical ideas, including one 403 00:24:03,960 --> 00:24:06,270 of my favorite chapters is a chapter where I give four 404 00:24:06,270 --> 00:24:10,530 questions that you can ask a marketing leader or candidate. 405 00:24:10,740 --> 00:24:14,490 And if they can't answer those four questions, walk away. 406 00:24:14,670 --> 00:24:18,420 They're just triggers walk away. They're principle based, you 407 00:24:18,420 --> 00:24:20,970 don't even have to understand the answers. But if they don't 408 00:24:20,970 --> 00:24:24,120 have a point of view on these four questions, you need to hire 409 00:24:24,120 --> 00:24:28,140 a different person. So I just think that I wanted to help I'm 410 00:24:28,140 --> 00:24:30,720 old enough now I'm going to give you my secrets and I want to 411 00:24:30,720 --> 00:24:34,410 help people be successful. And shift is designed to do that. It 412 00:24:34,410 --> 00:24:37,710 was published by rock bench out of Nashville, which I was 413 00:24:37,710 --> 00:24:41,070 honored by that publishing company and and of course, it's 414 00:24:41,070 --> 00:24:46,140 available on the only store in the world anymore. Amazon so or 415 00:24:46,140 --> 00:24:49,920 you can shoot me an email Robert designed, he offered to pay for 416 00:24:49,920 --> 00:24:53,310 a few of them. So just shoot me an email Shawn at Fitz Martin 417 00:24:53,640 --> 00:24:58,590 and SCA n at Fitz martin.com. And I will send them to you 418 00:24:58,620 --> 00:25:00,510 courtesy of Robert Clank 419 00:25:01,410 --> 00:25:04,530 Robert Plank: nice. I'll pay you back in Bitcoin. So Shawn at 420 00:25:04,530 --> 00:25:08,070 Fitz martin.com is where you can contact Sean. And we mentioned 421 00:25:08,070 --> 00:25:11,130 those other websites. If you have a question for him, and you 422 00:25:11,130 --> 00:25:13,800 want a copy of that book, email him and you know, you know what, 423 00:25:13,800 --> 00:25:17,370 Shawn, like, what is your ideal client? Like? What is the type 424 00:25:17,370 --> 00:25:20,790 of person that you would exactly like to send you one of these 425 00:25:20,790 --> 00:25:23,640 email messages that could be just snooping and listening 426 00:25:23,640 --> 00:25:24,120 today? 427 00:25:24,450 --> 00:25:27,000 Unknown: Yeah, I want that executive of that emerging 428 00:25:27,000 --> 00:25:30,960 middle market, b2b company that you've what's gotten you to 429 00:25:30,960 --> 00:25:34,110 where you are now is just hitting walls. And you're just 430 00:25:34,110 --> 00:25:37,380 at the point where you've got to change some things, you're 431 00:25:37,380 --> 00:25:42,780 probably doing 25 50 million a year, and you're ready to do 200 432 00:25:42,780 --> 00:25:46,620 million, and you need to shift the way you're thinking not a 433 00:25:46,620 --> 00:25:49,200 plug on the book, but just change the way you're thinking 434 00:25:49,200 --> 00:25:53,010 about marketing and sales and, and how those things should work 435 00:25:53,010 --> 00:25:56,790 together. So that's who I'd love to hear from and who can help 436 00:25:56,790 --> 00:25:58,050 most most. Yeah. 437 00:25:58,620 --> 00:26:01,200 Robert Plank: Fantastic. Well, if that sounds like you exactly. 438 00:26:01,200 --> 00:26:04,260 If you felt like Shawn was reading a page out of your 439 00:26:04,260 --> 00:26:07,110 diary, then send them that message, Shawn at Fitz 440 00:26:07,110 --> 00:26:10,980 martin.com. We also mentioned Sean M. doyle.com. Fitz 441 00:26:10,980 --> 00:26:14,940 martin.com. And get the book shift on Amazon run, don't walk, 442 00:26:14,940 --> 00:26:18,000 go get it right now. And we'll see you there. So Thanks, Shawn, 443 00:26:18,000 --> 00:26:20,760 for stopping by and for sharing some of this cool stuff with us. 444 00:26:20,880 --> 00:26:23,010 Unknown: It's been great fun, you have a great platform and I 445 00:26:23,010 --> 00:26:25,620 loved seeing what you do. So thank you for the time, Robert. 446 00:26:30,150 --> 00:26:32,070 Robert Plank: We really appreciate you being a listener 447 00:26:32,070 --> 00:26:35,100 of the marketer of the day Podcast the place to go right 448 00:26:35,100 --> 00:26:38,100 now. If you want to know more about running your own podcast 449 00:26:38,130 --> 00:26:44,100 is dF y podcast.com/free. Go there right now claim your free 450 00:26:44,100 --> 00:26:48,450 gift. DF why? podcast.com/free