1 00:00:00,000 --> 00:00:04,350 Unknown: marketer of the Day episode 847 Grow your profits 2 00:00:04,380 --> 00:00:06,900 business and life with Tim Redmond. 3 00:00:11,340 --> 00:00:13,740 Robert Plank: Welcome back to the podcast. We are here with 4 00:00:13,740 --> 00:00:17,400 Tim Redmond from Redmond growth consulting. You can find them at 5 00:00:17,400 --> 00:00:20,700 Redmond growth.com. Revenue Growth consulting is an 6 00:00:20,730 --> 00:00:24,540 organization designed to help you grow your profits, grow your 7 00:00:24,540 --> 00:00:27,540 business and grow your life. Through Tim's innovating 8 00:00:27,570 --> 00:00:30,960 coaching process. We are going to hear all about how you can 9 00:00:31,050 --> 00:00:33,990 experience this process to develop your marketing, lead 10 00:00:33,990 --> 00:00:37,050 generation closure rates, cash flow, leadership, decision 11 00:00:37,050 --> 00:00:39,900 making, and team building skills, everything but the 12 00:00:39,900 --> 00:00:42,960 kitchen sink and maybe even that including So Tim, glad to be 13 00:00:42,960 --> 00:00:43,590 talking to you. 14 00:00:43,860 --> 00:00:45,810 Unknown: Yeah, Robert, thanks for having me. I'm looking 15 00:00:45,810 --> 00:00:48,030 forward to talking to your tribe. They're 16 00:00:48,720 --> 00:00:51,420 Robert Plank: cool. And I'm looking forward to making myself 17 00:00:51,420 --> 00:00:54,630 seem so smart for having found you and brought me bringing you 18 00:00:54,630 --> 00:00:57,480 on here. And so yeah, tell me what yeah, here we go. Tell me 19 00:00:57,480 --> 00:01:00,480 what you have going on. And tell me what has you excited pumped 20 00:01:00,480 --> 00:01:02,070 up the last six or 12 months? 21 00:01:02,190 --> 00:01:07,890 Unknown: Yeah, I, we have been our company is really growing. 22 00:01:08,460 --> 00:01:13,320 It's exploding. Another way of saying it. We go after we're a 23 00:01:13,320 --> 00:01:20,160 business growth company. And we help service companies and two 24 00:01:20,160 --> 00:01:24,600 specialty areas is our contractors, builders, plumbers, 25 00:01:24,600 --> 00:01:28,500 electricians, all kinds of construction of any kind. And 26 00:01:28,500 --> 00:01:33,600 then also specialty Doc's and lawyers and accountants CPAs 27 00:01:33,600 --> 00:01:38,070 like anybody is in some kind of a service business. We help them 28 00:01:38,070 --> 00:01:42,870 ramp up and I just talked to one of the guys has been with us for 29 00:01:42,870 --> 00:01:47,520 two years, and four months because I just looked it up. And 30 00:01:47,790 --> 00:01:51,900 he's a plumber in Denver. And he came on board with us at 31 00:01:51,900 --> 00:01:59,430 100,000. Now he's at 500,000 a month. He's he's got almost a 32 00:01:59,430 --> 00:02:01,680 million and a half dollars in the bank. He never thought this 33 00:02:01,680 --> 00:02:06,450 was possible. And he went when I met him he was working about 90 34 00:02:06,450 --> 00:02:10,470 hours a week honest to God, he just was down to 45 hours a 35 00:02:10,470 --> 00:02:13,500 week, I'm going to get him down to where he only has to work 36 00:02:13,500 --> 00:02:17,760 five hours a week and any other time is that's up to him. So 37 00:02:17,850 --> 00:02:22,650 anyways, I get up early excited to hear stories like that and 38 00:02:22,650 --> 00:02:24,270 help make stories like that. So 39 00:02:25,440 --> 00:02:27,120 Robert Plank: and that seems like an exciting place to be 40 00:02:27,120 --> 00:02:29,670 because as you know, Tim there are so many like you said 41 00:02:29,670 --> 00:02:33,360 specialty doctors lawyers or contractors who are just 42 00:02:33,390 --> 00:02:36,840 struggling getting by they're not really excited. They're just 43 00:02:36,840 --> 00:02:40,290 kind of earning a living. And I imagine that there's that that 44 00:02:40,290 --> 00:02:44,580 small percentage that select few who is out there who is ready to 45 00:02:44,610 --> 00:02:49,170 stop struggling right to blow up their their town explode as we 46 00:02:49,170 --> 00:02:53,160 use the term. Yeah, right. They're ready just explode and 47 00:02:53,220 --> 00:02:56,790 and get the word out kind of streamline things, figure out a 48 00:02:56,790 --> 00:02:59,520 system figure out employees scale back their own time. And 49 00:02:59,520 --> 00:03:02,220 so but all that seems like a tall order, why all that seems 50 00:03:02,220 --> 00:03:06,540 just like so overwhelming if someone is at 90 hour per week 51 00:03:06,630 --> 00:03:10,440 kind of phase? And they say well, I don't know if I can, if 52 00:03:10,440 --> 00:03:12,570 I can expand I know if I have the money. I don't know if I 53 00:03:12,570 --> 00:03:15,450 have the time, what would you say to even begin to solve this 54 00:03:15,450 --> 00:03:18,270 problem, because it seems like a huge problem to solve. And if 55 00:03:18,270 --> 00:03:21,030 only we can break through, we can have some amazing results. 56 00:03:21,120 --> 00:03:24,510 Unknown: Yeah, it's breaking down each of the systems and 57 00:03:24,510 --> 00:03:28,350 their business, Robert, all of us are in some kind of business. 58 00:03:28,530 --> 00:03:32,280 Right. And we have two kinds of clients, those that are doing 59 00:03:32,280 --> 00:03:36,000 really well. The business seems to be serving them but they're 60 00:03:36,000 --> 00:03:40,380 more of a slave to it, either by the number of hours or how tight 61 00:03:40,380 --> 00:03:44,490 they are or losing people or whatever it is, they may feel 62 00:03:44,490 --> 00:03:48,270 like they're a slave to it, even though they're making good money 63 00:03:48,270 --> 00:03:51,870 and then those that are struggling and really slave to 64 00:03:51,870 --> 00:03:57,540 it. So a big thing that we do as we help people get more leads a 65 00:03:57,540 --> 00:04:02,280 lot cheaper, and we help them close those leads we help them 66 00:04:02,460 --> 00:04:07,980 make sure that what they do, they do it profitably. I mean, 67 00:04:08,730 --> 00:04:16,350 we had one guy that's been he had like 2003 pricing and we're 68 00:04:16,350 --> 00:04:20,460 working on three weeks ago and adjusted as prices as I'm a lose 69 00:04:20,460 --> 00:04:26,520 all my clients and let's just try it for a week and if it 70 00:04:26,520 --> 00:04:30,780 doesn't work if you lose anybody just go back to that fire us get 71 00:04:30,780 --> 00:04:35,910 rid of us. And he came back he says I can't believe those 72 00:04:35,910 --> 00:04:38,970 suckers. I didn't get one complaint just people other than 73 00:04:38,970 --> 00:04:42,390 just people are gonna complain about the pricing on really not 74 00:04:42,390 --> 00:04:46,890 much but they all paid you know, it's like Phil Gramm the or Paul 75 00:04:46,920 --> 00:04:53,640 Paul Graham the the Y Combinator, Silicon Valley he 76 00:04:53,640 --> 00:04:58,410 said he's, he said the market price is the price people are 77 00:04:58,410 --> 00:05:01,410 willing to pay when they're complaining They still pay, 78 00:05:01,410 --> 00:05:10,770 right? So is that it's, we have another guy that, you know, he 79 00:05:10,770 --> 00:05:15,300 was profitable with what he was doing. But if he didn't show up, 80 00:05:15,570 --> 00:05:20,460 if he felt if he didn't show up, nothing was going to get going. 81 00:05:20,460 --> 00:05:27,960 And so we just helped him build a team below him where and 82 00:05:27,960 --> 00:05:32,100 holding them accountable. They were like two months behind the 83 00:05:32,100 --> 00:05:38,040 remodel apartments, they, they within within a couple months of 84 00:05:38,040 --> 00:05:45,390 me showing our management system to him. He's now like, he's 85 00:05:45,390 --> 00:05:47,820 dozens of units ahead of schedule. I forget, I just 86 00:05:47,820 --> 00:05:51,960 talked to him earlier today. But he's actually into buying his 87 00:05:51,960 --> 00:05:55,290 own apartment complex now, because he's, he's got the 88 00:05:55,290 --> 00:05:58,020 system down to remodel these things and get them rendered 89 00:05:58,020 --> 00:06:02,130 out. And it's really, it's really fun, really fun to see 90 00:06:02,130 --> 00:06:08,430 people convert their business into something that serves them. 91 00:06:09,150 --> 00:06:11,700 So I, I love it, I love it. So 92 00:06:12,090 --> 00:06:14,640 Robert Plank: and that seems to be, that's a great place to be 93 00:06:14,640 --> 00:06:18,750 to get out of that scarcity mode and get more into abundance. And 94 00:06:18,780 --> 00:06:22,650 so yesterday mentioning some of these concepts of well get get 95 00:06:22,650 --> 00:06:26,520 your lead generation dialed in. That way, you know where 96 00:06:26,520 --> 00:06:29,400 customers are coming from, and you're kind of seeking them out 97 00:06:29,400 --> 00:06:33,240 instead of relying on luck for them coming to you. And then 98 00:06:33,390 --> 00:06:36,720 that leads to kind of knowing your numbers a little bit 99 00:06:36,720 --> 00:06:40,470 better. And and that leads to being able to increase your 100 00:06:40,470 --> 00:06:44,100 prices, because I mean, even the Dollar Store is no longer $1, 101 00:06:44,100 --> 00:06:48,060 right? There's inflation and the cost of living changes and all 102 00:06:48,060 --> 00:06:51,720 that. So we all need to be increasing our prices. And then 103 00:06:51,720 --> 00:06:54,810 so you can you get better leads, you know where they're coming 104 00:06:54,810 --> 00:06:58,560 from, you get better pricing. And now you're not kind of 105 00:06:58,740 --> 00:07:02,730 depending on the handful of clients, right, you have more 106 00:07:02,730 --> 00:07:05,040 people that you can kind of pick and choose. And even if the 107 00:07:05,040 --> 00:07:07,920 worst case happens, even if there's that fear of what if I 108 00:07:07,920 --> 00:07:11,040 raise my prices, and some people quit, you have new people and 109 00:07:11,040 --> 00:07:15,270 you're not just kind of beholden to one or two, like big clients, 110 00:07:15,270 --> 00:07:18,330 you kind of have more options. And it seems like then that 111 00:07:18,330 --> 00:07:21,930 leads to being able to figure out your your system, your 112 00:07:21,930 --> 00:07:25,200 process your employees, and then that leads to kind of getting 113 00:07:25,200 --> 00:07:28,320 ahead on the schedule and on the time. And so now you're no 114 00:07:28,320 --> 00:07:31,170 longer playing catch up as far as kind of the roadmap you've 115 00:07:31,170 --> 00:07:33,030 laid out for us. Yeah. 116 00:07:33,060 --> 00:07:39,660 Unknown: And we find even, even when people raise their prices, 117 00:07:39,990 --> 00:07:45,210 will repackage their offering, we'll write out specific word 118 00:07:45,210 --> 00:07:49,380 board scripts for them, that we practice with them, that they 119 00:07:49,380 --> 00:07:55,260 can train any human, even if they're not fully engaged. And 120 00:07:55,260 --> 00:08:00,000 the closure rate goes up pretty dramatically. And even really 121 00:08:00,000 --> 00:08:04,470 run well run sales organizations or the sales aspect of their 122 00:08:04,470 --> 00:08:08,640 business, they may have a real high closure rate, boy usually 123 00:08:08,640 --> 00:08:13,830 increase the closure rate, at least by 20%. So if they're if 124 00:08:13,830 --> 00:08:19,170 they're closing, you know, six out of 10, we get them to eight 125 00:08:19,170 --> 00:08:22,620 out of 10 if they close in three out of 10 We'll get we'll get 126 00:08:22,620 --> 00:08:26,430 them up to at least five or six out of 10. So it's really 127 00:08:27,780 --> 00:08:31,290 knowing that there's a right way to do things and there's a wrong 128 00:08:31,290 --> 00:08:35,730 way to do things. And Robert, what I see so many business 129 00:08:35,730 --> 00:08:41,820 owners do is they is like they lose their intentionality. It's 130 00:08:41,820 --> 00:08:47,250 like, you know, we're we're created to create, and we're, we 131 00:08:47,250 --> 00:08:51,720 just go in there kind of checked out. And we're more victimized 132 00:08:51,720 --> 00:08:55,530 by what's going on rather than acting upon it to really make 133 00:08:55,530 --> 00:09:01,500 your world operate and behave the way you want it to. And it's 134 00:09:01,500 --> 00:09:05,760 a it's a give and take. But that's, that's why I pay for 135 00:09:05,760 --> 00:09:09,090 coaching. In my own life. I'm always got at least one or two 136 00:09:09,090 --> 00:09:13,290 coaching organizations looking at us and, you know, challenging 137 00:09:13,290 --> 00:09:17,250 us in the process. And so none of us are as smart as all of us. 138 00:09:17,250 --> 00:09:21,840 But it's, it's really fun to see where somebody, we have one 139 00:09:21,840 --> 00:09:27,900 plumber that was making about $3,000 a month he's now making 140 00:09:27,900 --> 00:09:33,180 between 30 and $35,000 a month in profit, rarely enough to get 141 00:09:33,180 --> 00:09:38,520 by. And matter of fact, his first payment towards us. He 142 00:09:38,520 --> 00:09:41,370 used we call it a fake credit card but as a limited credit 143 00:09:41,370 --> 00:09:46,680 card that we could just very limited. Just a few $100 on it. 144 00:09:47,190 --> 00:09:51,540 Because he just didn't trust us and he we laugh about it now. 145 00:09:52,020 --> 00:09:54,930 He's he's a good Christian guy. You know, he cost us like a 146 00:09:54,930 --> 00:09:59,490 sailors that doesn't bother us but he's just living in a whole 147 00:09:59,490 --> 00:10:02,940 nother world. Round. You know, it's like the one guy had 148 00:10:02,940 --> 00:10:07,170 electrician up in Overland Park, Kansas. He sent me a text, he 149 00:10:07,170 --> 00:10:12,450 says, I'm now starting to dream. Again, I I've lost that he, he 150 00:10:12,450 --> 00:10:15,540 had a million and a half dollar business. And he wasn't making 151 00:10:15,540 --> 00:10:18,810 any profit, he thought he was making eight 10%. I looked at 152 00:10:18,810 --> 00:10:22,980 the p&l, and we help companies even, you know, redesign their 153 00:10:22,980 --> 00:10:27,120 p&l and help them with their getting their bookkeeping and 154 00:10:27,120 --> 00:10:34,500 accounting, right. And so he was at 0%. Now he's gonna hit $5 155 00:10:34,500 --> 00:10:40,290 million this year. And he's gonna hit between 15 to 20%. He 156 00:10:40,290 --> 00:10:43,980 said, 15. So in our last coaching call, we actually 157 00:10:44,310 --> 00:10:49,500 talked about ways of getting into that, that extra 5% where 158 00:10:49,830 --> 00:10:52,440 we our goal when we first started with him about three 159 00:10:52,440 --> 00:10:54,720 years ago, three and a half years ago, is just where he 160 00:10:54,720 --> 00:10:59,520 makes a million dollars a year in his business. And so he's, 161 00:10:59,610 --> 00:11:02,190 he's really close to that. That's really, really a lot of 162 00:11:02,190 --> 00:11:08,130 fun. What do you think? What, what do you think? The folks 163 00:11:08,130 --> 00:11:12,570 watching this? What questions do you think they have? Or, or 164 00:11:12,750 --> 00:11:16,860 squeeze me for? For something here? Punch me or throw 165 00:11:16,860 --> 00:11:17,880 something at me rock? 166 00:11:18,990 --> 00:11:21,600 Robert Plank: Okay, well, well, yeah. So just to before I have a 167 00:11:21,600 --> 00:11:24,150 question for you. But like, recap a little bit about what 168 00:11:24,150 --> 00:11:26,370 what you said here, like, what comes to mind, as far as some of 169 00:11:26,370 --> 00:11:29,760 these, these success stories you're mentioning is that to 170 00:11:29,760 --> 00:11:34,350 make this big beast of a problem easier to tackle, you're saying 171 00:11:34,350 --> 00:11:36,390 there's all these little categories where we could 172 00:11:36,540 --> 00:11:41,190 improve this 10%, improve this 20%, right, improve the sales 173 00:11:41,190 --> 00:11:43,530 process this little bit, increase the price, increase the 174 00:11:43,530 --> 00:11:46,500 customer experience, and all those little things, add it up, 175 00:11:46,530 --> 00:11:49,110 they're probably all little pieces of the business that have 176 00:11:49,110 --> 00:11:52,200 been neglected for all these years. And now you go and have 177 00:11:52,200 --> 00:11:55,530 someone like you, who is a coach who looks at things from fresh 178 00:11:55,530 --> 00:11:58,170 eyes, who knows how things can be done, right? And it seems 179 00:11:58,170 --> 00:12:02,820 like that sort of the reason the problem even happens is because 180 00:12:02,820 --> 00:12:05,730 we've just, we haven't looked at things from fresh eyes and its 181 00:12:05,730 --> 00:12:09,090 own little box, like you imagine, say, say you're in a 182 00:12:09,120 --> 00:12:11,610 nine to five, and you've been there 20 years, and you hate it 183 00:12:11,610 --> 00:12:15,690 because you slowly, slowly, just let things get worse versus 184 00:12:15,870 --> 00:12:18,300 you're making me think about remember, I remember being a kid 185 00:12:18,300 --> 00:12:21,090 and going to school, and you'd end sixth grade and you take a 186 00:12:21,090 --> 00:12:24,150 test, you take the final and it would be done and you start 187 00:12:24,180 --> 00:12:26,940 seventh grade and you'd like to get back to school clothes, you 188 00:12:26,940 --> 00:12:30,510 have a new backpack new binder, it seems like there's that need 189 00:12:30,540 --> 00:12:34,860 to like refresh, look at things from fresh eyes, have a new like 190 00:12:34,860 --> 00:12:38,400 unit of time have a new goal. So that way, we're not just stuck 191 00:12:38,400 --> 00:12:41,070 in this like, well, things are done this way. Because they were 192 00:12:41,070 --> 00:12:43,230 done that way yesterday. And then yesterday it was because 193 00:12:43,230 --> 00:12:46,290 the day before that. So we get out of that kind of forever 194 00:12:46,290 --> 00:12:49,980 chain into like, press start. And we have kind of this like 195 00:12:49,980 --> 00:12:51,390 these finite blocks of time. 196 00:12:52,230 --> 00:12:55,590 Unknown: Yeah. So true. Very, very good. So that's kind 197 00:12:55,590 --> 00:12:57,210 Robert Plank: of like what's going through my imagination as 198 00:12:57,210 --> 00:12:59,970 you're explaining this. And so with that leads me to is there's 199 00:12:59,970 --> 00:13:02,160 all these, we have a limited amount of time you and me 200 00:13:02,160 --> 00:13:04,920 talking. And so there's all these things that could be done 201 00:13:04,920 --> 00:13:09,510 should be done. But do you see like a low hanging fruit number 202 00:13:09,510 --> 00:13:13,320 one problem, something that all your clients when they're new to 203 00:13:13,320 --> 00:13:16,860 you, it needs fixing so many people make this mistake, it 204 00:13:16,860 --> 00:13:19,890 would be so much simpler and easier if they just fix this one 205 00:13:19,890 --> 00:13:22,920 thing, anything come to mind as far as like a universal problem? 206 00:13:22,950 --> 00:13:25,320 Unknown: Yeah, yeah, there's, there's two or three things 207 00:13:25,320 --> 00:13:29,220 here, especially if they're a local service company, whatever 208 00:13:29,220 --> 00:13:36,030 it is, I'm building I, you know, building the brand, I really 209 00:13:36,330 --> 00:13:39,870 call the first aspect of building your brand is building 210 00:13:39,870 --> 00:13:47,190 your reputation, reputation management. And so a lot of your 211 00:13:47,190 --> 00:13:51,570 listeners have a number of customers. And if you ask them, 212 00:13:51,570 --> 00:13:55,020 well, when's the last time you call them or email them or text 213 00:13:55,020 --> 00:14:00,360 them? Like, I don't do that? No, I one guy in Georgia. And I 214 00:14:00,360 --> 00:14:03,180 said, Well, how many? How many folks do you have in your 215 00:14:03,180 --> 00:14:09,240 database? is over 10,000? Maybe 11,000? Hey, you know, Marge, 216 00:14:09,240 --> 00:14:13,050 let's look at that. It's like 11,000 and changes, you know, 217 00:14:13,140 --> 00:14:17,520 the some gal in the background, you know, her yellow cross. So 218 00:14:17,520 --> 00:14:20,730 what was the last time that you communicate to any of them? He 219 00:14:20,730 --> 00:14:24,150 says, I've never even that thought never even crossed my. 220 00:14:25,590 --> 00:14:28,560 So there's two things you do with that. One is you stay in 221 00:14:28,590 --> 00:14:33,870 touch with them, you know, with a 10,000 or 1000 or even 150 222 00:14:33,900 --> 00:14:40,140 customers. You know that 10,000 The guy was easily given away 223 00:14:40,230 --> 00:14:45,210 800 to 1000 to a million dollars a year of just their thinking 224 00:14:45,210 --> 00:14:47,640 that people will come back to him when most people are 225 00:14:47,640 --> 00:14:50,520 disorganized. You just need to stay in touch with them. So 226 00:14:50,520 --> 00:14:52,680 that's the first thing to stay in touch with your customers. 227 00:14:52,920 --> 00:14:59,880 Second thing is get them to weigh in on their opinion of you 228 00:14:59,880 --> 00:15:02,700 and Your service through a Google review would be what we 229 00:15:02,700 --> 00:15:07,710 do. I mean, our, when you go out to our Google Business Listing, 230 00:15:07,710 --> 00:15:12,240 we got over 400, Google reviews. And these are all you can see 231 00:15:12,240 --> 00:15:16,590 their doctors and their plumbers and home builders and all that 232 00:15:16,590 --> 00:15:21,630 kind of stuff. So most of your people that are own owning 233 00:15:21,630 --> 00:15:24,990 businesses have already earned a good reputation, but it's not 234 00:15:24,990 --> 00:15:29,190 public, right. And so it's taking the time we have a whole 235 00:15:29,190 --> 00:15:32,700 process, we do 99% of the work for the clients. But you guys 236 00:15:32,700 --> 00:15:35,730 can start on this right now, just right. As they're listening 237 00:15:35,730 --> 00:15:39,150 to this, they can send out a text or an email to their 238 00:15:39,150 --> 00:15:42,960 friends and says, Get off your blessing assurance and give me a 239 00:15:42,960 --> 00:15:48,180 Google review. Tell me what you tell your friends. And sometimes 240 00:15:48,180 --> 00:15:54,930 just by giving a just asking, you get, you know, and so. So I 241 00:15:54,930 --> 00:15:58,290 think just their current customers, usually there's a lot 242 00:15:58,290 --> 00:16:03,870 of wealth, untapped in there. And every time you serve people, 243 00:16:03,870 --> 00:16:07,290 it's not like you're begging for business. Every time you serve 244 00:16:07,290 --> 00:16:13,440 them. You're serving them, you know, what? You're helping them, 245 00:16:13,470 --> 00:16:16,920 you know, so people are like, Why don't want to be begging 246 00:16:16,920 --> 00:16:20,970 people for work? What do you do? Is your you know, what you do? 247 00:16:20,970 --> 00:16:23,910 Is it a pain in the rear? are you irritating people? Are you 248 00:16:23,910 --> 00:16:27,720 helping them? If you have a service company, the more you 249 00:16:27,720 --> 00:16:31,560 serve, the more you make, and hopefully the happier people 250 00:16:31,560 --> 00:16:34,110 are? That's creating wealth. 251 00:16:35,040 --> 00:16:36,720 Robert Plank: You're I mean, you're so right. And you're 252 00:16:36,720 --> 00:16:40,020 making me think that I just had a new garage door put in 253 00:16:40,050 --> 00:16:44,370 downstairs. And he didn't ask me for review. And if he called me, 254 00:16:44,400 --> 00:16:46,920 I think it's been like maybe two or three weeks. If he called me 255 00:16:46,920 --> 00:16:51,480 today, and said, Can you go to Google My search me and Google 256 00:16:51,540 --> 00:16:54,360 and go on that little sidebar, linear view, I would do it. But 257 00:16:54,360 --> 00:16:58,470 I have not been asked to do it. I don't even I'm not going to 258 00:16:58,470 --> 00:17:01,470 bother like searching and finding him on notice. But it 259 00:17:01,470 --> 00:17:05,820 was so simple for him to do just to ask me to leave him a review. 260 00:17:05,970 --> 00:17:09,330 And yeah, you're making me think of how many people I bought from 261 00:17:09,330 --> 00:17:12,300 over the years, or I know, I'm still on a list somewhere. But 262 00:17:12,300 --> 00:17:15,600 they're just not keeping in touch even like once or twice a 263 00:17:15,600 --> 00:17:18,390 year, even just the very bare minimum. They're not even 264 00:17:18,390 --> 00:17:21,990 telling me what's happening as far as their latest video, 265 00:17:22,020 --> 00:17:26,010 YouTube, Facebook posts, podcasts, anything like that. 266 00:17:26,160 --> 00:17:28,980 And it would take it would take any of these businesses five or 267 00:17:28,980 --> 00:17:32,670 10 minutes type of couple of sentences, click the email blast 268 00:17:32,670 --> 00:17:35,130 button. And then you're even making me think for myself, Tim 269 00:17:35,130 --> 00:17:38,940 of like, when I log into my CRM, I kind of see like my most 270 00:17:38,940 --> 00:17:41,460 recent contacts, and I see I have phone numbers for all of 271 00:17:41,460 --> 00:17:44,250 them. I feel like an idiot for not picking up the phone and 272 00:17:44,250 --> 00:17:47,700 just calling even just a handful of phone numbers and seeing how 273 00:17:47,700 --> 00:17:51,330 I feel about it. These are all easy things, all maybe the 274 00:17:51,330 --> 00:17:54,810 common sense things but there's such common sense that we being 275 00:17:54,810 --> 00:17:58,950 so close to our business are not even ignore or not even noticing 276 00:17:58,950 --> 00:18:01,590 these things, or we're just forgetting that these these 277 00:18:01,590 --> 00:18:05,400 simple tasks that could easily be done to get us on maybe like 278 00:18:05,400 --> 00:18:08,460 an upward trajectory, get our business to what it should be. 279 00:18:08,460 --> 00:18:10,710 And and that kind of the analogy that's going through my head 280 00:18:10,710 --> 00:18:14,370 here at Tim is it's it's like, when's the last time you took 281 00:18:14,370 --> 00:18:17,430 your wife on a date? Right? If your marriage is in the toilet, 282 00:18:17,490 --> 00:18:20,430 well go on a date. Right? Like, think about the things you did 283 00:18:20,460 --> 00:18:24,240 early on with your marriage or with your customers and just do 284 00:18:24,240 --> 00:18:27,840 those those things. So that way, fresh, and it's like the good 285 00:18:27,840 --> 00:18:28,080 old 286 00:18:28,080 --> 00:18:31,650 Unknown: days. Right? Yeah. So I love that, Robert, that's really 287 00:18:31,650 --> 00:18:32,220 good point. 288 00:18:33,060 --> 00:18:35,130 Robert Plank: Well, cool, and you make some good points. So in 289 00:18:35,130 --> 00:18:37,980 a moment here, I want to make sure that we talk about your 290 00:18:37,980 --> 00:18:40,620 business, your company, your website, but before we get to 291 00:18:40,680 --> 00:18:43,500 kind of that last section, is there anything that you want to 292 00:18:43,500 --> 00:18:45,960 fit in here? Is there anything that you feel like we left out 293 00:18:45,960 --> 00:18:48,270 before we get to the homestretch of our conversation? 294 00:18:48,510 --> 00:18:54,480 Unknown: Well, it's, it's like, you know, your business doesn't 295 00:18:54,480 --> 00:19:00,060 require near as much work as you think it is. If you have systems 296 00:19:00,060 --> 00:19:03,960 and you create a cadence in your business, like, like, when 297 00:19:03,960 --> 00:19:07,830 Google reviews, you can have this automated you can have, you 298 00:19:07,830 --> 00:19:11,160 know, like we're, we're a coaching communist does the 299 00:19:11,160 --> 00:19:15,390 marketing for we do a deal with you and do it for you kind of a 300 00:19:15,390 --> 00:19:18,900 coaching service, not just, you're following these 18 steps, 301 00:19:18,900 --> 00:19:22,290 while most people don't have time to do so, you know, but 302 00:19:22,320 --> 00:19:26,460 when you set up systems in your business, and you touch every 303 00:19:26,460 --> 00:19:30,750 aspect of your business daily or weekly, and you have a 304 00:19:30,780 --> 00:19:36,450 structured cadence to that, it actually reduces time I was I 305 00:19:36,450 --> 00:19:40,860 was talking in a church meeting, and I do what they call 306 00:19:40,860 --> 00:19:45,750 marketplace ministry. And it's a training from kind of a faith 307 00:19:45,750 --> 00:19:49,140 based point of view. And a guy came up to me said, Hey, I've 308 00:19:49,140 --> 00:19:53,010 got a $5 million business. I'm making $800,000 a year. I don't, 309 00:19:53,250 --> 00:19:55,920 I don't want to grow my company, but I want to I want to use you 310 00:19:55,920 --> 00:19:59,100 as my coach. I said, well, thanks but I don't know if I 311 00:19:59,100 --> 00:20:01,800 want to coach business, if you don't want to grow, why don't 312 00:20:01,800 --> 00:20:03,480 you want to grow? He said, I don't want to work any more 313 00:20:03,480 --> 00:20:06,840 hours. I said, Well, let's do this here, let's move from 314 00:20:06,840 --> 00:20:11,040 scarcity, either this or that. And let's use two, but let's 315 00:20:11,040 --> 00:20:16,440 move to abundance this and that, you know, both. And so so let's 316 00:20:16,440 --> 00:20:19,920 design the systems and the cadence in your business. And 317 00:20:19,920 --> 00:20:25,200 about two years later, I did a two day event with them, just an 318 00:20:25,230 --> 00:20:30,210 annual event with them. And they gone from 5 million to just 319 00:20:30,210 --> 00:20:34,410 under 9 million. And their net income just because we're fine 320 00:20:34,410 --> 00:20:38,700 tuning, like you said, putting systems in all over. He's now up 321 00:20:38,700 --> 00:20:46,170 to like 24% $2.2 million. And he was gone most of the time. And I 322 00:20:46,170 --> 00:20:51,450 asked him, caching went from 16% to 24%. Net income, and how many 323 00:20:51,450 --> 00:20:54,750 hours are yours? He says, I'm working 20 hours a week? Well, I 324 00:20:54,750 --> 00:20:57,210 said with Doug, how many hours do you have to use, uh, you 325 00:20:57,210 --> 00:21:02,130 know, I have to work five hours a week. And but I'm guilty, so 326 00:21:02,130 --> 00:21:06,390 I'm working 20 hours a week, but so he's reduced the amount of 327 00:21:06,390 --> 00:21:10,770 demand his business has on him. And yet the business has given 328 00:21:10,770 --> 00:21:15,090 him a lot more reward. So as just getting that getting those 329 00:21:15,090 --> 00:21:19,890 systems down and getting some help from somebody has done this 330 00:21:19,890 --> 00:21:23,730 1000 times, just to help set up these systems where the business 331 00:21:23,730 --> 00:21:26,190 works for you instead of you working for it. 332 00:21:27,000 --> 00:21:28,890 Robert Plank: That's where we all need to be. And I love the 333 00:21:28,890 --> 00:21:33,150 advice you gave there of setting aside having like these, this 334 00:21:33,150 --> 00:21:37,290 cadence, having these habits and saying, you know, on on Friday 335 00:21:37,380 --> 00:21:40,890 morning, let's say I want to write a lead generation book for 336 00:21:40,890 --> 00:21:45,660 my business Friday morning, 10am to 11am, I'll have that block of 337 00:21:45,660 --> 00:21:48,690 time just to make sure that it's a thing that I get to it's the 338 00:21:48,690 --> 00:21:51,330 thing that I nurture is the thing, I never let fall by the 339 00:21:51,330 --> 00:21:55,200 wayside. And it doesn't feel like setting aside days or weeks 340 00:21:55,380 --> 00:21:59,310 of your life, you just find the time to contact the customers to 341 00:21:59,310 --> 00:22:02,940 work on the book to refine the systems to get the business 342 00:22:02,940 --> 00:22:06,690 ready for sale, whatever, whatever it is set aside those 343 00:22:06,690 --> 00:22:10,410 blocks of time regularly. So that way you make it a priority. 344 00:22:10,410 --> 00:22:13,290 And that way, it doesn't feel like you're subtracting other 345 00:22:13,290 --> 00:22:15,990 parts in order to get this important thing done. So I mean, 346 00:22:16,110 --> 00:22:18,810 this is all a great, great information, business 347 00:22:18,810 --> 00:22:21,750 information time management information. And so if someone 348 00:22:21,780 --> 00:22:25,320 was watching or listening our show here to when they say, Man, 349 00:22:25,350 --> 00:22:28,560 Tim has accomplished so much. He's such a smart guy, all these 350 00:22:28,560 --> 00:22:32,070 things are making sense. I want to take the next step, I want to 351 00:22:32,100 --> 00:22:34,950 go to his site, I want to find out more about what he offers, 352 00:22:35,010 --> 00:22:37,710 what do you offer? And where do we go now that we're at this 353 00:22:37,710 --> 00:22:38,790 point of the conversation? 354 00:22:40,350 --> 00:22:44,670 Unknown: Robert, if they will, they will link to your show, 355 00:22:44,670 --> 00:22:48,570 meaning they send me an email or they go on to the website 356 00:22:48,570 --> 00:22:55,080 revenue growth.com or my email is Tim at Redmond growth. And or 357 00:22:55,080 --> 00:22:59,070 call us at our number listed there or look up Redmond growth 358 00:22:59,160 --> 00:23:05,610 coaching or consulting. I have a growth plan that I actually walk 359 00:23:05,610 --> 00:23:08,730 people through an analysis of their business strengths and 360 00:23:08,730 --> 00:23:13,320 weaknesses, their market their goals that they have up to three 361 00:23:13,320 --> 00:23:18,660 years. And then based on what they say we actually design a 362 00:23:18,660 --> 00:23:22,890 program and we give them at least eight concrete steps. 363 00:23:23,220 --> 00:23:26,670 Sometimes there's 14 concrete steps, every plan is different, 364 00:23:26,670 --> 00:23:30,660 but it's a growth plan that we actually give them a step by 365 00:23:30,660 --> 00:23:37,740 step concrete actions to take to get to their three year goal. So 366 00:23:37,740 --> 00:23:41,490 I normally charge $2,500 for that because I I mean we 367 00:23:41,490 --> 00:23:45,180 guarantee it'll add $100,000 a profit to the business as long 368 00:23:45,180 --> 00:23:49,530 as it's not a brand new business. And but I would waive 369 00:23:49,530 --> 00:23:53,220 that $2,500 fee so anybody that wants that growth plan, just say 370 00:23:53,220 --> 00:23:56,760 hey, you know, I know Robert plank and or I'm part of this 371 00:23:56,760 --> 00:24:00,420 show, and then they email or call or whatever and just say 372 00:24:00,420 --> 00:24:03,570 hey, what about that growth plan? And then I'll say it's 373 00:24:03,570 --> 00:24:08,700 $5,000 but it's 50% Off and on I'm kidding. It's it you know, 374 00:24:08,700 --> 00:24:13,650 we'll offer it at no cost to to your tribe. And we walk them 375 00:24:13,650 --> 00:24:16,020 through there's no obligation to work with us that they want to 376 00:24:16,020 --> 00:24:20,460 work with us we do it. We do it for you with a lot of stuff that 377 00:24:20,460 --> 00:24:23,520 you don't have time to do we do it with you on stuff that you 378 00:24:23,520 --> 00:24:27,780 want to learn how to do and but I'd love to be able to give as 379 00:24:27,780 --> 00:24:32,310 many people a free growth plan process as long as they want 380 00:24:32,310 --> 00:24:33,270 just ask them for it. 381 00:24:34,110 --> 00:24:36,540 Robert Plank: Well fantastical that that is the action to take 382 00:24:36,540 --> 00:24:39,930 if you've made it this far in the podcast interview there's a 383 00:24:39,930 --> 00:24:43,560 reason right you need to get some of these problems solved 384 00:24:43,560 --> 00:24:46,710 and I can relate to sometimes not even knowing where to begin 385 00:24:46,710 --> 00:24:51,480 to tackle a problem and needing help so go email Tim at Redmond 386 00:24:51,480 --> 00:24:55,980 growth calm or even better go to Redmond growth calm and tell Tim 387 00:24:55,980 --> 00:24:58,710 and his team that you know Robert plank that you're 388 00:24:58,710 --> 00:25:01,830 listening to the marketer of it have a podcast and you want that 389 00:25:01,830 --> 00:25:05,130 growth plan, you want those concrete steps so that way you 390 00:25:05,130 --> 00:25:08,280 can stop struggling and you can actually have a change in your 391 00:25:08,280 --> 00:25:12,660 business, which means better systems, less stress, more 392 00:25:12,660 --> 00:25:15,870 income, better profits, less time from you. That's what we 393 00:25:15,870 --> 00:25:19,710 all want. It's and but so many of us struggle needlessly for 394 00:25:19,740 --> 00:25:22,980 years, decades. Why are you making it so hard on yourself, 395 00:25:23,040 --> 00:25:26,910 go to Redmond growth, calm, you have nothing to lose, you have 396 00:25:26,910 --> 00:25:30,840 everything to gain, contact Tim and his team and you take the 397 00:25:30,840 --> 00:25:34,290 next step. You'll be glad you did anything to say, Tim, as we 398 00:25:34,290 --> 00:25:35,070 sign off here. 399 00:25:35,820 --> 00:25:40,170 Unknown: Well, I tell you what, if the people listening, if they 400 00:25:40,170 --> 00:25:43,530 can start to dream, to dream, the root word for dream is to 401 00:25:43,530 --> 00:25:47,820 joy is to enter in the joy of just starting to dream to say 402 00:25:48,030 --> 00:25:54,660 what do they want their business to provide them and and then ask 403 00:25:54,660 --> 00:25:57,210 themselves What are they willing to give in exchange for that? 404 00:25:57,240 --> 00:26:01,440 And if they get clear with that what they want? What tell you 405 00:26:01,440 --> 00:26:05,550 what there's just your brain just gets on loose, and there's 406 00:26:05,550 --> 00:26:08,190 some really cool things that will happen. I'd love to talk to 407 00:26:08,190 --> 00:26:13,920 him as well too. And, and walk them through or my team. And I 408 00:26:14,460 --> 00:26:19,860 wish them and you and all the folks here the best of 2022 as 409 00:26:19,860 --> 00:26:20,640 we head into it 410 00:26:24,270 --> 00:26:26,460 Robert Plank: do you wish you had a podcast just like this 411 00:26:26,460 --> 00:26:30,210 one? Do you wish you did more with your podcast like getting 412 00:26:30,210 --> 00:26:34,230 more traffic, being active on social media getting more guests 413 00:26:34,260 --> 00:26:38,100 better guests or you being a guest on other podcast? Or maybe 414 00:26:38,100 --> 00:26:41,580 you just want your podcast to suit the same but you don't want 415 00:26:41,580 --> 00:26:44,610 the time commitment you currently put into your podcast, 416 00:26:44,640 --> 00:26:48,270 if any or all of that sounds great to you go right now to DF 417 00:26:48,270 --> 00:26:54,390 y podcast.com/free to claim your 12 podcast boosters