362: Acuity Scheduling: Automate and Manage Your Online Appointments, Sell Coaching Without a Website, and Streamline Your Productivity with Gavin Zuchlinski

Gavin Zuchlinski is the founder of Acuity Scheduling, the slickest way for businesses to automate and manage their appointments online, allowing clients to schedule themselves.

Listen in as we discuss why your business (online OR offline) needs to use both a unified calendar and a scheduling tool so that clients and customers can schedule themselves. (35-40% of customers call to schedule appointments OUTSIDE of business hours.)

The best part about our conversation today about Acuity Scheduling is that this tool isn't limited to online businesses, podcasters, and coaches. Gavin unpacks many interesting case studies from massage therapists, bakeries, and delivery services that have not only amplified their productivity but also dominated their competition by using this one simple tool.

Quotes:                                                                                                                                   

“My goal is really to minimize your involvement with logistics for the appointment, so you can focus more on what you're really good at.” – Gavin Zuchlinski

“A lot of these things come down to logistics—how things tie together, availability, and booking—and there are so many opportunities that it's definitely a much bigger space and a much harder problem than I initially anticipated.” – Gavin Zuchlinski

“We take a lot of pride in listening to everyone and improving things because of that. There's so much to do in scheduling, and that's really our focus.” – Gavin Zuchlinski

Takeaways:

02:54 Businesses can grow by making appointment booking more convenient for customers, with some seeing increased success simply by offering online scheduling.

05:21 Online scheduling tools can save businesses significant time by automating appointment logistics and reducing back-and-forth communication.

17:36 Modern scheduling platforms can pool staff availability, allowing clients to book with any available team member through a single, streamlined interface.

22:48 Flexible scheduling tools should allow businesses to easily adjust their availability, like adding breaks, closing specific days, or extending hours as needed.

27:06 The ultimate goal of scheduling software is to reduce administrative work, allowing business owners to focus more on their core services and less on managing appointments.

Podcast: Play in new window | Download (Duration: 32:08 — 29.4MB) | Embed

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Filed in: Archive 2: 2017 • Interview • Podcast • Productivity