1496: How AI Changes Ecommerce: Deliver Personalized Experiences, Increase Conversions, and Scale Customer Engagement with Luca Borreani
Luca Borreani is the co-founder and CMO of ZipChat.ai, a leader in conversational AI that transforms every e-commerce chat into a revenue opportunity. Driven by a passion for digital marketing and innovative automation, he empowers brands to recover abandoned carts, convert browsers into buyers, and provide 24/7 multilingual support. Luca’s expertise includes agentic AI, customer journey optimization, and the creation of scalable, value-driven e-commerce experiences for stores of any size.
In this episode of Marketer of the Day, Luca Borreani joins Robert Plank to demystify agentic AI in e-commerce and how merchants can use ZipChat.ai to automate support, increase conversions, and delight customers on platforms from Shopify to WooCommerce. Luca reveals how smart automation and instant, context-aware responses unlock missed sales, eliminate friction from business hours, and cater to an international customer base. The discussion covers practical integration tips, evolving AI capabilities, the value of early adoption, and why focusing on customer experience leads to long-term growth. Listeners will discover actionable ways to get started with agentic AI without complex workflows and to stay ahead in the rapidly changing world of digital commerce.
Quotes:
“With AI, you unlock sales opportunities even when your team’s offline conversations happen in any language, any time.”
“Agentic AI doesn’t just answer questions; it takes action, like creating custom coupons and adapting in real time to customer needs.”
“The longer you use AI, the greater your competitive advantage; it’s compounding technology that keeps getting smarter.”
Resources:
Podcast: Play in new window | Download (Duration: 27:16 — 37.5MB) | Embed
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Filed in: Uncategorized • Interview • Podcast
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