807: Communicate Effectively Using Leadership and Emotional Intelligence with Susan Schwartz

Susan Schwartz is a leadership and management coach, speaker, and author of “Creating a Greater Whole.” She equips professionals who are moving into manager and partner tracks to develop the necessary skills to build better relationships and communicate effectively. Today, Susan talks about emotional intelligence, which she describes as an external tool that helps you observe situations and choose how to respond appropriately. She emphasizes the value of self-reflection, building a balanced team, and practicing emotional intelligence skills to become a more effective leader.

In this episode of Marketer of the Day, Susan explains how leaders can apply emotional intelligence to build more cohesive, high-functioning teams and improve organizational outcomes. She provides strategies for stress management, balancing strengths and weaknesses within teams, and creating environments where employees feel empowered to solve problems and contribute creatively. Susan illustrates these concepts with examples of resolving interdepartmental conflicts and mentoring managers to recognize their influence on team behavior. She encourages leaders to listen to understand, clarify responsibilities, and continually revisit processes as organizations evolve. To learn more or connect with Susan, visit her at SGS@RiverBridgeGroup.com or follow her on LinkedIn.

Quotes

“Emotional intelligence is how you see the world and how other people see you—it’s observing the situation and choosing the appropriate response.”

“Leadership is not a solo sport; your strength comes from giving confidence to your team and collaborating to achieve shared goals.”

“Listening to understand, rather than listening to respond, allows your team to solve problems and grow independently.”

“The more you practice emotional intelligence, the more natural it becomes, enabling you to make strong choices and build collaborative, constructive teams.”

Resources

• The River Birch Group: Transforming expert professionals into emotionally intelligent leaders
• Connect with Susan Schwartz, MA PMP on LinkedIn
• Creating a Greater Whole: A Project Manager’s Guide to Becoming a Leader (Best Practices in Portfolio, Program, and Project Management) by Susan Schwartz on Amazon

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Filed in: Archive 4: 2020-2023 • Interview • Podcast