215: Stop Leadership Malpractice: Discover the New Business Model, Refine Your Process and Get Optimal Employee Performance with Wally Hauck

Wally Hauck is a seasoned business consultant with 20 years of experience helping leaders improve their management techniques. He specializes in teaching organizations how to have fearless conversations and optimize employee performance. Wally is the author of the book "Stop the Leadership Malpractice," which explores innovative approaches to leadership and organizational improvement. His work focuses on challenging traditional management models and promoting a more collaborative, process-oriented approach to leadership.

Wally Hauck, author of Stop the Leadership Malpractice: How to Replace the Typical Performance Appraisal, realized that many employers and managers can actually kill their own business by not communicating properly with their employees. If you'd like to provide a better customer experience have self-managing employees, then you need to ask these three questions:

1. What process in the business isn't working?
2. What is the first 15% of that process?
3. What should be done to improve that process?

He shares not only great business advice, but a few case studies and examples along the way.

Quotes:                                                                                                                                   

“When an employee makes a mistake, you need to look beyond the obvious and identify the unseen factors at play—unless they’re doing it intentionally, which is highly unlikely.” – Wally Hauck

“The answers are with the people that are actually doing the work.” – Wally Hauck

“If you're evaluating employees for mistakes they make, we're performing what I call leadership malpractice.” – Wally Hauck

Takeaways:

01:15 Leadership success hinges on having fearless conversations that help employees improve performance without creating fear or blame.

11:39 Most workplace problems stem from broken processes, not employee incompetence, so leaders should investigate system issues first before criticizing workers.

14:08 Effective leadership means partnering with employees to identify and fix root causes, not controlling them through threats or punitive metrics.

16:31 Traditional performance management models that judge employees create distrust and encourage cheating, while collaborative process improvement builds stronger teams.

24:25 Organizations should focus on creating operational values centered on respect, agreement-keeping, and customer service to drive self-management.

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Filed in: Archive 1: 2012-2016 • Interview • Podcast